New opening with a local family owned growing service business. This position will be in our Lexington Park, MD office and will be 40 hours + per week, shift work (7am-2:30pm or 2:30pm-10pm).
We are a medium sized independent repair facility and towing company that operates 24/7/365 and employs approximately 13 people. This job supports our towing, impound, emergency response, and breakdown services, and as a result there are pressure points and challenges that require a person able to make multiple correct decisions under pressure.
o Take incoming calls for towing service, police impound, and accidents.
o Coordinate and dispatch multiple drivers in an organized manner
1. Call customers confirm breakdown location, phone number vehicle information and problem with vehicle. Communicate information to driver.
o Take incoming calls for roadside assistance, towing, repairs, accidents and general questions
o Perform releases and cashier duties for impounded vehicles with potentially dishonest, demanding, and challenging customers.
o Process impoundment paperwork and maintain compliance with all requirements for the laws of towing and impoundment.
o Administrative and clerical duties.
o Abandoned vehicle management.
o Billing and collection of towing services.
o Cash and deposit management.
Emergency call center or dispatch experience strongly recommended
Keyboarding 50 words per minute.
Excellent computer skills.
Strong work ethic, self-motivated, and very organized.
Strong desire to help people and solve challenging problems.
Able to work under pressure
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